As Product Analyst – SME Lending at Metro Bank, the work you do will touch all of Metro Bank’s SME Lending products. The Product Analyst is responsible for driving growth of SME Lending products, managing the associated risks and ensuring adherence to product management standards and governance requirements. This is a fantastic opportunity to work directly with senior leaders across the organisation, and combine the best of technology and Store experiences to delight Metro Bank SME customers.
Depending on the team, most of our roles offer flexible working.
So what would you be doing?...
• Helping establish Metro Bank as a leading participant in the SME Lending market, by maximising the current proposition and developing innovative new propositions to strengthen relationship with existing fans and attract new fans to the Bank.
•Supporting Metro Bank’s response to mandates issued by relevant regulators.
•Supporting the compliance of our SME Lending products, including in-depth product reviews and forward planning.
•Managing the commercial performance of our SME Lending products, including performance monitoring, risk monitoring, pricing reviews, forecasting and budgeting. This is a P&L enabling role.
•Regularly reviewing SME Lending products to ensure they work as we expect – both back-end and front-end (application and servicing journey/process reviews, documentation).
•Developing effective risk management throughout the product lifecycle including conduct risk monitoring.
•Ensuring strong relationships with cross-functional stakeholders so that we work towards shared agendas.
•Supporting as required, other SME Banking initiatives, such as customer lifecycle management strategies.
You need to be this kind of person…
• Passionate about providing unparalleled levels of service and convenience for customers
• Able to work and learn quickly in a fast paced, fun and dynamic environment
• Prepared to stick at something – we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow
• Care about doing a great job and exceeding expectations with the quality of what you do
•Motivated by the idea of doing something meaningful through your work. Small Businesses play an important role in our society, and helping them succeed is a purpose from which we derive a lot of energy.
And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns.
We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things...
• Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders
•Naturally you will be able to work and learn quickly in a fast paced, fun and dynamic environment
•You should care about doing a great job and exceeding expectations with the quality of what you do.
•You should be comfortable working with numbers, with an ability to analyse data, challenge others’ analysis and identify any issues or opportunities. Advanced Excel skills.
•Ideally you will be able to flex between strategic thinking, and day-to-day product management, paying close attention to detail to ensure accuracy.
•You should be comfortable and willing to take responsibility to support quality change, at pace, working across teams, including the ability to operate within Agile methodology framework for change delivery.
•You should have strong interpersonal, relationship-building and communication skills (speaking and writing), as well as solid commercial acumen.
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