Technology Resilience Manager

Team IT, IT & Change

Location Holborn Office

County Central London

Ref # 21430

Closing Date 03-May-2024

We have been awarded the “Most Loved Workplace”! At Metro Bank, people come first – our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities.   

 What you will do:
 

•   Responsible for leading technology resiliency activities to ensure critical business services can be resumed within defined time frames and the amount of loss can be minimised

•   Formalise and perform ongoing maintenance and development of the IT Resilience Framework, working in conjunction with our existing Operational Resilience and Crisis Management frameworks

•    Act as primary governance for the IT’s Disaster Response and Recovery capabilities

•   Responsible for matrix managing a team that provides oversight and coordination for technology recovery governance, strategies, plans and testing

•   Review technology recovery planning methodologies and procedures to ensure inclusion of relevant leading practices and technology changes

•   Provide leadership and subject matter expertise on technology recovery methodologies to the bank, taking into account resiliency best practice and industry standards

•   Develop strategies and influence business and IT leadership to ensure integration of resiliency planning into new and or reengineered technology solutions

 And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns.

 What you will need: 
 

•   Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders

•   Demonstrable experience in a related field, with a strong technical background across numerous disciplines (Platform, Database, DC, Storage, Middleware & Web Networks, Cloud)

•   IT service architecture experience and understanding

•   ITDR programme build, operation and testing experience

•   Expert in coordination of disaster recovery tests for individual applications as well as data centre tests

•   Demonstrated ability to successfully communicate complex and nuanced topics orally and in writing across multiple levels in the organisation, including ExCo

•   Understanding of the Financial services regulations for Operational resilience

 Our promise to you…
 

•    We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts! 

•   We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!). 

•   We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

Important Footnote

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box.  We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked.  So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!