Do you want to support businesses to reach their full potential? Do you wow your customers by providing fantastic customer service every time? Have you got a brilliant eye for detail? If so, then being a Relationship Manager in the Metro Bank Invoice Finance Team could be the role for you!
Invoice Finance are able to give our customers the opportunity to improve their cash flow to grow and invest in their business. Rather than waiting for an invoice to clear, we can lend them money based on how much the customer is due to pay. Whilst the mechanics are very straightforward, you will become much more involved with your customers business, understanding how they operate day to day, how they make money, what their future plans are, and you can genuinely help shape how this happens! As a Relationship Manager it is your role to create fans by supporting and nurturing customer relationships whilst preventing risks to the customer and the bank.
Depending on the team, most of our roles offer flexible working
So what would you be doing?...
• Building fantastic relationships with your customers, supporting them with any queries and help that they need
• Providing an amazing customer experience by retaining and expanding your existing relationships, whilst creating new fans!
• Understanding the individual Invoice Finance needs of the customer, ensuring we maintain the relationship created by the Business Development team
• Carrying out regular reviews for your customers to ensure we are giving them amazing service and that they have access to all of the amazing services that Metro Bank offers
• Digging deep into the customer’s business, to service their business needs whilst looking at any risks to the bank or the customer. Making sure we can be confident in releasing funds to our customers in a timely manner
• Arranging regular one to one’s with our customers, providing a personal touch by visiting the businesses we are nurturing to grow and keeping the customer at the centre of everything we do
You need to be this kind of person…
• Passionate about providing unparalleled levels of service and convenience for customers
• Able to work and learn quickly in a fast paced, fun and dynamic environment
Prepared to stick at something – we wonder what might be the issue if someone has jumped from job to job as we want people who are prepared to learn and grow
• Care about doing a great job and exceeding expectations with the quality of what you do
And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns.
We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things...
• Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders
• Knowledge of the Invoice Finance process operating in the SME space
• Experience of identifying and meeting and exceeding customer's Invoice Finance needs whilst resolving complex queries whilst working with your wider bank stakeholders
• Able to build amazing relationships with colleagues and customers so that we make the right decision for our customers every time
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