Public Website Operations Manager

Team Brand & Marketing

Location Holborn Office

County Central London

Ref # 21448

Closing Date 30-Apr-2024

We have been awarded the “Most Loved Workplace”! At Metro Bank, people come first – our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities.  

What you will do:

• Take ownership of the product roadmap and schedule of delivery for key updates for the Metro Bank website

• Collaborate with Product/Marketing Managers, project teams and delivery teams from all across the business, providing them with technical expertise and sound advice to develop new features and functionality for the Metro Bank website and to agree the product roadmap

• Manage the relationship with our external web development agency and prioritise and direct their work to build new features and functionality for the Metro Bank website, ensuring that new features/releases reflect agreed scope, budgets and timelines

• Drive on diagnosis and rectification of customer and performance issues with the site

• Continuously review, manage and/or remediate risks and vulnerabilities

• Develop website management processes and procedures and be the digital content advocate and produce guidelines and policies

• Balance ‘BAU’ detail and delivery activity, as well as delivering a well-informed, thoughtful strategy for our website proposition, identifying opportunities and capability gaps that we need to address based on relevant insight

• Interpret data from Google Analytics and other sources and make recommendations based on your analysis

• Co-ordinate with Digital Marketing Managers to implement technical SEO strategy to ensure website performance is constantly optimised

• Line Management responsibility of 1 direct report

And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns.

What you will need: 

• Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders

• Advanced experience with using third party analytical tools (e.g. Google Analytics) to provide product usage and traffic insight

• Previous experience of working in an agile delivery environment, working across different digital channels and working collaboratively in a multi-functional team

• Strong technical knowledge tagging systems e.g. Google Tag Manager 

• Familiarity with website compliance and regulations e.g. cookie consent 

• Demonstrable knowledge of front-end development languages including HTML and CSS 

• Understanding of martech including content testing and optimisation, personalisation and analytics

• Experience of managing a website and excellent knowledge of digital products, on both the content and the technical delivery side. Plus digital/Web planning experience (i.e. wireframes, style guides) and managing and producing customer-facing material

• Background of online customer experience, incorporating the principles of usability, accessibility, marketing and design

• Line management experience

• Website migration experience a plus

Our promise to you...

• We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts! 

• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!). 

• We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

Important Footnote

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box.  We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked.  So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!