As Product Manager for Retail Accounts you will define product strategy, develop new propositions and refine existing Retail Account propositions. You will be knowledgeable both about the latest developments in the retail accounts market, customer insights and wider innovation we can learn from. In addition, you will own ongoing product management for a defined suite of accounts as well as take the lead on specific retail account projects. You will lead commercial performance and planning, risk and customer experience management.
Depending on the team, most of our roles offer flexible working.
So what would you be doing?...
• Develop PCA product strategy, based on the bank’s ambitions, customer and market insights.
•Develop compelling new propositions and improvements to existing products, based on insight.
•Develop delivery roadmaps, working with Change and Value Streams, to articulate and share your vision and plan. Work with Value Stream leads to deliver this product vision and roadmap.
•Have a deep understanding of the needs of our customers, gathering insights from a range of sources including frontline feedback, customer feedback and EODs. Improve how we gather feedback and support.
•Keep on the pulse of market, competitor, technology and customer change – and bring this knowledge into the team.
•Push the bar higher for how we work, continually identifying and mobilising improvements.
•Undertake commercial management for your products, build strong understanding of drivers of financial performance, develop accurate forecasts working with channel and finance stakeholders.
•Effectively manage risk for your products, being clear on conduct risks that apply, and how you will understand, track and control this for your product set. Ensure product governance processes are followed.
•Build strong relationships across the team, your key stakeholder groups and the senior team.
•Work with stores and telephone banking to ensure colleagues are equipped for conversations and processes for your products.
You need to be this kind of person…
• Passionate about providing unparalleled levels of service and convenience for customers
• Able to work and learn quickly in a fast paced, fun and dynamic environment
• Prepared to stick at something – we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow
• Care about doing a great job and exceeding expectations with the quality of what you do
And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns.
We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things...
• Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders
•You will have experience of Product Management within or outside current accounts
•You will have experience of Strategy and/or Product Development.
•You will have understanding of customer needs, sources of insight and segmentation. You will have experience of delivering propositions, from the initial insight, developing the idea and take through to delivery.
•You will have experience of working with Value Stream delivery, either as a Business Owner or as a Product Owner.
•You will have leadership experience and be confident in having open and honest conversations, making relationships at a senior level and influence using a variety of styles.
•You will have strong commercial management and analytical skills, adept at developing business cases, undertake analysis using a range of different sources and forecasting accurately.
•You will be a confident at decision making and problem solving, ensuring you take account of different perspectives while assessing and controlling risk.
•You will be a strong communicator, able to distil complex topics and communicate simple and pragmatic solutions.
•You will be experienced at coaching and mentoring colleagues in product management practices, leading from the front by example.
•You will need to be organised and great at planning ahead, as well as being able to prioritise and manage your time.
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