Mortgage Product Manager

Team Products

Location Holborn Office

County Central London

Ref # 22446

Closing Date 21-Nov-2024

We have been awarded the “Most Loved Workplace”! At Metro Bank, people come first – our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities.  

Our Mortgage Product Manager contributes to the delivery of our specialist mortgage strategy and products. This role influences how the Bank achieves our commercial goals, and also the development of brand new products to create even more FANS.

What you will do:

• Support the development of the end-to-end mortgage proposition

• Help to deliver specialist mortgage products at pricing  that ensures the portfolio develops in line with Commercial expectations

• Take the lead on the proactive pricing activities of our mortgage products to help the Bank achieve targets in line with our specialist mortgage strategy. 

• Create and make use of competitor reporting, market changes

• Develop new products and propositions in line with agreed processes that maximise market opportunities 

• Continue to develop the customer retention strategy as the business matures and grows

• Act as the subject matter expert for all things specialist mortgage products (for example, limited Company buy-to-let mortgages) 

• Collaborate with key stakeholders regarding the maintenance and development of our mortgage products. These stakeholders will include our Lending Operations, Mortgage Distribution, Risk  and change management teams. You may also be required to work alongside our external partners

And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns.

What you will need: 

• Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders

• You will previously worked within a Product Management role  as an SME for mortgages, or similar

• Good general knowledge of the UK Financial Services marketplace, including having a deep understanding of mortgage products and policies

• Ability to understand customer value creation potential and value drivers

• Have a deep understanding of customer needs, attitudes and behaviour in relation to specialist mortgage products

• Demonstrable experience of supporting the maintenance and development of specialist mortgage products

• Understanding of the commerciality of mortgage products and the wider product field

• Experience in interpreting and delivering against a product roadmap

• Strong interpersonal, relationship building and communication skills

Our promise to you…

• We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts! 

• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!). 

• We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

Important Footnote

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box.  We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked.  So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!