Lead Product Owner - Infrastructure

Team Products

Location Holborn Office

County Central London

Ref # 21091

Closing Date 24-Apr-2024

We have been awarded the “Most Loved Workplace”! At Metro Bank, people come first – our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities.  

What you will do:

• You’ll be playing a Leadership role within the Product function – coaching a team of Product owners through mentoring, line management and supporting other colleagues who work closely with your team

• You’ll be delivering some of our largest infrastructure projects including work on Contact Centres, upgrades and IT led projects

• You have a strong technical knowledge and acumen, you know how to unite large groups of people behind a project 

• You play a strategic role in deriving initiatives that meet the goals of the Bank, and responsible for building long term road maps and setting the vision and scope for the most complex projects and greenfield products for the Bank

• Alongside your role with the feature team, you will also be working on strategic projects helping shape the platforms and journeys used by FANS and end users

• You drive a culture of building AMAZEING customer centric journeys with a data approach– you set the standards with Product Owners for how we assess our products and have a comprehensive understanding of what makes customers FANS

• You promote the use of segmentation analysis, AB testing, Behavioural driven development within the team and share/mentor best learnings with Product Owners and Associates

• You promote a culture of continuous improvements and drive a rapid pace of delivery through Beta launches, iteration by using Test and Learn

• Understand and able to communicate the strategy and commercial goals of the bank to senior stakeholders, and clearly demonstrate how your roadmap(s) delivers ongoing value 

• Defining, prioritising, and sequencing a portfolio of user stories working with cross-functional feature teams

• Driving the consistency, format and cadence for stakeholder management and communication – Your Product Owners align to your documentation and meeting structures

• Building a roadmap for the short, medium and longer term (6-12 month, 1-2 years and 3+ years)

• Ensuring operational blueprints, workflows and documentation are up to date on our internal communications platforms – you will have clear evidence of change controls for internal/external audits

• Promoting agile methodologies and continuous improvements through the product lifecycle

• Presenting regular competitor research and have a deep awareness of market trends in the industry – you are constantly looking for opportunities to provide real innovation GAME CHANGING ideas into the hands of FANS

• Work really closely with the UXUI teams and CX bringing these functions into the ideation process from the start…

And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns.

What you will need: 

• Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders

• You’ll be experienced in delivering technical projects including infrastructure and telephony. It’s an exciting role to work on large scale items across the Bank which will set the foundations for our future growth! 

• You will bring a solid history of working with cross-functional teams to craft and implement technical projects whilst protecting and advocating for the end user / customer experience. 

• You’re passionate for staying ahead of emerging trends and can sense opportunities for how we can proactively improve our technical platforms 

• Experience in training up, managing and mentoring Product Owners

• Experience in building roadmap(s) by conducting data review to understand customer needs alongside market insights

• Has proven experience delivering complex and larger programs crossing multiple feature teams and value streams in an agile methodology

• Comprehensive knowledge of technology including building APIs, UI journeys and innovations including distributed services

• Knowledge of how to breakdown a large scale/new project into a series of deliverables (MVP) which deliver value and can be measured by appropriate data capture and monitoring

• Demonstrate understanding and passion to advocate for building products which can handle significant volumes without impacting performance, alongside ensuring they are scalable to meet the future needs of the business

• Show an understanding of market conditions to ensure our products are compelling and our roadmap is reflective of ongoing and emerging trends, including managing the quarterly review process

• You need to be a strong leader with a passion for teamwork

• Experience of working with SQL and data

Our promise to you...

• We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts! 

• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!). 

• We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

Important Footnote

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box.  We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked.  So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!