Lead Business Continuity Manager

Team Operations

Location Central London

County Central London

Ref # 11476

Closing Date 28-Sep-2020

Are you an amazing communicator? Would you describe yourself as forward thinking? Do you have a passion for business continuity? If yes, then we may have the role for you!

As the Lead Business Continuity Manager, you will be accountable for developing, embedding and maintaining Metro Bank’s business continuity policy, minimum standards and associated tools and processes in line with industry standards and regulatory requirements. You will make sure robust response plans are in place, so that if an unforeseen disruption event occurs, Metro Bank will be able to quickly respond and recover; making sure we continue to provide amazing customer service.

So what would you be doing?...

• Leading our approach to business continuity to make sure we can continue to deliver amazing customer service during operational disruption events

• Testing continuity plans and leading a programme of scenario disruption exercises to identify our preparedness and strategies for managing disruption events

• Coordinating continuity plans during and after a disruption event

• Maintaining relationships with your key stakeholders across the Bank to make sure all critical operations continue to function and customer service is maintained

• Making sure robust event response plans are in place to severe but plausible threats occurring

• Defining and managing the implementation of training and monitoring the adherence to the policy and standards

You need to be this kind of person…

• Passionate about providing unparalleled levels of service and convenience for customers
• Able to work and learn quickly in a fast paced, fun and dynamic environment

• Prepared to stick at something – we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow
• Care about doing a great job and exceeding expectations with the quality of what you do

And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns.

We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things...

• Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders

• You need to be an experienced Business Continuity Manager

• To enjoy this role, you’ve got to be comfortable and have experience of implementing a business continuity plan across a multi-site, multi system business

• You need to have in-depth knowledge of the theory and practice of business continuity planning

• It would be great if you have experience developing and maintaining a business continuity plan framework

• In order to be amazing in this role, you need a good understanding of core banking operations and critical processes

• You will have working knowledge of major IT architectural components (whilst the technical disaster recovery plans are a matter for IT, you need to know enough about recovering – for example – data centres, to ask the right questions of IT

Important Footnote Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!

#LI-Loveyourjobatlast

METRO BANK CAREERS