IT Operations Manager - Microsoft

Team

Location Holborn Office

County Central London

Ref # 24252

Closing Date 26-Jan-2026

At Metro Bank, we believe the best banking experience starts with people who genuinely care. We’re not just delivering banking services - we’re building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

What you will do:
 

•   Be responsible for maintaining and extending core Microsoft and Cloud technologies to ensure all systems and applications function smoothly

•   Lead a team of skilled IT Operations Engineers who specialize in Microsoft/Cloud Technologies across Windows and Linux servers

•   Embrace new technologies to deliver the best customer and user experience

•   Manage and develop IT Operations team resources, including:

Leadership

Mentoring

Resource planning, hiring, appraisals

Supplier management

•     Demonstrate strong problem solving, analytical and research capabilities and ability to manage changing priorities, deal with ambiguity and use good judgement in stressful situations.

•     Demonstrate strong problem solving, analytical and research capabilities and ability to Helping to reduce costs by implementing more efficient processes, and automating them

Manage key supplier relationships and ensuring a high quality of service

 And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.

 

What you will need: 
 

•     Expertise in Business Continuity and Disaster Recovery planning and execution

•    An advanced understanding of all areas of IT Infrastructure, Networking, Cloud technologies, IT Security, Database, best practices, and emerging technologies

•     Expertise in upgrading and migrating Microsoft applications to latest versions such as File Server, CA, DHCP, Domain Controllers 

•     Considerable experience in team and people management, including dealing with hiring, appraisals, feedback, forecasting, resources, and project management.

•    Will have worked as a lead/managing 3rd Line Engineers

•    Microsoft and Azure Certifications

•    Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders

 Our promise to you…
 

•    We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts! 

•    We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!

Important Footnote

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box.  We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked.  So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!