IT Operations – Azure Lead

Team IT, IT & Change

Location Holborn Office

County Central London

Ref # 22326

Closing Date 25-Nov-2024

As part of our ongoing commitment in supporting our colleagues at risk of redundancy by Metro Bank and in line with our legal obligations, colleagues who have been provisionally selected for redundancy will be treated preferentially in the recruitment process for internal job opportunities. Thank you for your understanding as we work through this important process.

We have been awarded the “Most Loved Workplace”! At Metro Bank, people come first – our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities.  

In the role of the IT Operations Azure Lead will oversee the work completed by an an outsourced team of Third Line Engineers who manage and maintain all services deployed to the Microsoft Azure cloud.

What you will do:

• Oversee the work completed by the outsourced team, ensuring this is aligned to the strategy for the Bank’s Microsoft Azure technologies.

• Ensure work completed contributes towards building a better experience for colleagues and customers alike

• Encourage outsourced work to have focus on reducing costs by implementing more efficient processes and automating them.

• Work closely with the Business Analysts and outsourced release teams to oversee the integration of new technologies whilst keeping the Bank live

• Continue to learn new technologies in order to deliver the best customer and user experience.  

• Ensure that the outsourced work is completed within agreed SLA’s

• To build the Cloud Service Operations processes and procedures and act as the subject matter expert for cloud operational issues

• Sample check the work completed by the outsourced team, providing feedback and ensuring action plans are created by the outsourced provider to ensure feedback is addressed

• Act as a point of escalation for the outsourced team, providing guidance in your technology specialism and specialist Metro Bank knowledge

• Support unblocking issues that that arise within the Bank that the outsourced team come across 

• To Build strong relationships with the business and key IT stakeholders especially the other Cloud Service functions and delivery functions in order to closely align short and long term technology plans with business requirements and internal demands and priorities

• Work closely with the Engineering teams to develop a roadmap for upgrading and maintaining key Azure cloud platforms.

And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns.

What you will need: 

• Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders

• You may have worked as a lead engineer a third line operations team

• You may have previously worked in an oversight role in Technology

• Consistent track record of leading technical change

• Written and contributed to technical standards and technology roadmaps that have been adopted and used at a company wide scale

• Proven skills in troubleshooting Microsoft Azure platforms and applications that run on Microsoft platforms.

• Proven leadership skills with the ability to oversee and manage outsourced suppliers

• Patching and management of cloud systems

• Risk management and associated control mitigation in a cloud environment

• Excellent written and verbal communication

• Microsoft Certified: Azure Fundamentals

• Microsoft Certified: Azure Administrator Associate

Our promise to you…

• We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts! 

• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!). 

• We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

Important Footnote

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box.  We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked.  So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!