Head of Delivery & Controls - Banking Products

Team

Location Holborn Office

County Central London

Ref # 23081

Closing Date 14-May-2025

We have been awarded the “Most Loved Workplace”! At Metro Bank, people come first – our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities.   

What you will do:
 

•   You will be accountable for managing our outsourced implementation teams deliver product tasks, from rate changes to product reviews, to time and quality including KPI adherence

•   Responsible for the Banking Product teams overall risk and control environment including RCSA

•   Liaise and influence senior stakeholders up to and including ExCo, using insight and data to present strategies to manage risk

•   Own the regulatory calendar and processes for the team ensuring the requirements that fall within the remit of the team are executed with appropriate oversight to time and quality. This includes the Banks SCV process, various regulatory returns and regulatory communications including FSCS disclosures, Annual Statement of Fees, Interest Rate disclosures amongst others

•   Support the Head of Banking Products, Head of Cards, Payments and Fees and the Head of Forecasting and Optimisation to understand the key risks in the team and developing and executing appropriate control frameworks

•   Ensure the leadership team have a clear and robust understanding of the risk and control environment taking a data-first approach to evaluating and managing risks

•   Lead all incidents and IUMs on behalf of the Banking Product team – bringing in SMEs as and when appropriate

•   Drive a positive risk culture in the team ensuring decisions are taken that understand and appropriately mitigate the risks associated with the decision and ultimately drive good customer outcomes

•   Drive a culture of collaboration across the Banking product team and the wider stakeholder ecosystem to ensure the best outcomes for colleagues and customers through a robust engagement and challenge process

•   Collaborate with Value Streams/Product Owners to ensure all technical changes are prioritised in-line with the Banks methodology and aligned to the Banks strategy

 And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.

 What you will need: 
 

•   Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders

•   Experience of managing and delivering complex regulatory change and leading implementation projects

•   Knowledge of risk management, regulatory requirements and compliance in Financial Services

•   Experience of managing 3^rd party supplier relationships 

•   Excellent communication skills, combined with the ability to distil complex data and concepts into output that can drive business outcomes and influence stakeholders

•   Strong stakeholder management and problem-solving skills

•   Excellent problem-solving ability combined with attention to detail 

 

 Our promise to you…
 

•    We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts! 

•   We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!). 

•   We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

Important Footnote

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box.  We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked.  So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!