Head of Culture and Inclusion

Team Brand & Marketing

Location Holborn Office

County Central London

Ref # 22901

Closing Date 19-Mar-2025

We have been named a Top 10 “Most Loved Workplace” for the second year running! At Metro Bank, people come first – our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

What you will do:
 

• Develop and implement culture and engagement strategy that underpins the bank’s culture, ability to deliver our business and performance objectives, mitigation of risks and Consumer Duty outcomes.
• Lead diversity and inclusion initiatives, alongside our colleague networks, to ensure a welcoming and equitable workplace that supports our culture, values and business priorities, whilst meeting regulatory requirements and awareness of trends and developments in the financial services industry.  
• Lead our engagement strategy along with the Voice of the Colleague (VOC) survey process and VOC Ambassadors.
• Design, develop and lead initiatives, through the broader people team to foster positive and inclusive workplace culture, making Metro Bank a great place to work to attract and retain the best talent and is externally recognised.
• Work with People Partners to gain a deep understanding of our workforce, proactively developing approaches for workforce engagement that amplify our colleague value proposition.
• Work with the Reward team in supporting the development and implementation of performance management measures and ways of working that align with our culture and values and drive colleague engagement, development and productivity
• Coach and support our colleague inclusion network ExCo sponsors and Chairs to help drive our bank-wide culture, engagement and inclusion strategy.
• Develop and maintain relationships with external suppliers and subject matter experts, including awareness of trends and developments in the financial services industry to bring external perspective to better inform our decision making. This will include attending network and awards events in London and other locations, as necessary.

 

And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.

 What you will need: 
 

• Expertise in developing a DE&I strategy from analysis through to implementation.
• Ability to actively shape and influence culture and engagement to meet the strategic needs of the bank.
• You will be a subject matter expert in DE&I, combining expertise in psychology, organisational development and commercial acumen.
• You will take the time to understand Metro Bank’s proposition, operating model and culture.
• External knowledge of DE&I regulatory and policy requirements, trends and developments in the financial services industry and best practice in engagement and inclusion.
• Ability to influence across the organisation to deliver strategy.
• Senior level and external stakeholder management skills.
• Expert data analysis and interpretation; using the data to effectively tell a story.

 

Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders

 

Our promise to you…
 

•    We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts! 

•    We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!).

Important Footnote

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box.  We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked.  So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!