Credit Underwriter

Team Consumer Finance

Location Bishopsgate

County London

Ref # 16735

Closing Date 14-Jul-2022

As a Credit Underwriter at Metro Bank, you will be assessing new and repeat business applications for unsecured consumer loans. You will be interacting with customers on a daily basis so you must have excellent communication skills and the ability to ask necessary questions to obtain important information. You must be able to balance your workload to ensure SLAs are met. Time management skills are paramount for this demanding role. You will put customer service at the forefront of your work and ultimately responsible for the customer’s experience. 

You will be part of a fast growing and successful company at the forefront of a sector poised to change the face of modern finance forever. The role is perfect for an ambitious and talented individual who wants to make an impact from day one.

Depending on the team, most of our roles offer flexible working.

So what would you be doing?...

•Reviewing consumer credit applications up to £35,000 for approval
•Evaluating, assessing and verifying customer’s income and bank transactions via Open Banking Platforms
•Identifying potential fraud on applications 
•Undertaking a full assessment and evaluate the affordability and credit worthiness of an applicant through credit analysis via credit reference agencies
•Speaking with customers to obtain any additional information to support applications
•Ensuring all processes undertaken follow agreed Metro Bank policies and procedures
•Providing input into ongoing improvement of Metro Bank processes and policies
•Ensuring agreed SLA’s are met at all times.

You need to be this kind of person…

• Passionate about providing unparalleled levels of service and convenience for customers
• Able to work and learn quickly in a fast paced, fun and dynamic environment
• Prepared to stick at something – we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow
• Care about doing a great job and exceeding expectations with the quality of what you do

And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns.

We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things...

• Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders
•You should have a minimum of 2 years experiences within consumer underwriting
•It is essential that you have a strong background in commercial or consumer credit, underwriting and process management.
•You should be a confident and articulated communicator. 
•You will have experience of working towards and applying credit procedures and policies. 
•Naturally you are able to work to and adapt to fast changing environments. 
•You should have strong organisation and time management skills. 
•You will be degree educated with a minimum of a 2.1 or equivalent experience.

Important Footnote Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box.  We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked.  So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!


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