Credit Risk Analyst - Arrears Management

Team Risk and Credit

Location Holborn Office

County Central London

Ref # 14876

Closing Date 26-Jun-2022

Have you got an analytical mind set with excellent attention to detail? Do you enjoy the creative side of analytics and risk analytics? Would you like to join one of the fastest growing banks in the UK? If yes, then we may have the role for you. 

As a Credit Risk Analyst – Arrears Management, you will be responsible for delivering analytical insights and strategic proposals to enhance arrears risk strategies. You will drive efficiencies within arrears management for Metro Bank lending products. The role is to optimise arrears strategies to achieve the right outcome for our fans whilst improving the banks arrears and bad debt numbers. 

Most of our jobs offer the opportunity for hybrid / remote working. Ask your recruiter for more details.

So what would you be doing?... 

•Taking ownership of arrears strategy monitoring, and detailed analysis on portfolio arrears performance. 
•Creating and maintaining relationships with colleagues across the bank, risk, operations and audit functions, and to assist on projects with external and internal stakeholders
•Analysing and processing large volumes of data in an efficient and accurate way (using SAS & SQL) to produce MI and ad-hoc analysis.
•Identifying new sources of data and techniques to further aid analysis and segmentation.
•Proposing enhancements to the arrears management policy to enable enhanced arrears management capabilities
•Modifying and developing new strategies to benefit our customers
•Assisting on the development and roll out of new products and services

You need to be this kind of person…

•Passionate about providing unparalleled levels of service and convenience for customers
•Able to work and learn quickly in a fast paced, fun and dynamic environment
•Prepared to stick at something – we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow.
•Care about doing a great job and exceeding expectations with the quality of what you do

And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns.

We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things... 

•Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders
•It is key you have knowledge of credit risk and analytics, ideally applied to arrears management strategies
•To be successful in this role you will be proficient in a statistical program language (ideally SAS), as well as Microsoft office 
•In order to hit the ground running, you will have a good understanding of what data exists and what data would be required to build effective customer insight to contact the right customers at the right time
•It would be amazing if you had a strong financial industry background, with previous experience in the banking sector
•Ideally you will have knowledge of regulatory requirements (CONC, CCA,MCOB)

Important Footnote Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box.  We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked.  So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!


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