Cloud Service Operations Engineer - Live Systems

Team IT, IT & Change

Location Holborn Office

County Central London

Ref # 20927

Closing Date 22-Apr-2024

We have been awarded the “Most Loved Workplace”! At Metro Bank, people come first – our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities.   

 What you will do:
 

•   Operate the Metro Bank AWS Cloud environment

•   Respond to alerts and events ensuring that the environment remains fully functional

•   Build the Cloud Service Operations processes and procedures and act as the subject matter expert for cloud operational issues

•   Ability to work under pressure to resolve production issues

•   Run the AWS service environment with hands on management of incidents and issues or escalating to the SRE team

•   Build strong relationships with the business and key IT stakeholders especially the other Cloud Service functions and delivery functions in order to closely align short and long term technology plans with business requirements and internal demands and priorities

 And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns.

 What you will need: 
 

•   Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders

•   Skilled in operating AWS Cloud environments ideally in a financial services or regulated environment

•   Technical skills in troubleshooting day to day issues in an enterprise cloud environment and working with non-cloud platforms where integrated to ensure collaboration across all support teams.

•   Skilled with Networking (TCP/IP protocols and network fundamentals)

•   Programming/scripting skills e.g. PowerShell/Python

•   Strong Cloud service management skills – specifically ITIL, AWS

•   An understanding of automation and cloud technologies including but not limited to: Kubernetes, Docker, Terraform, Jenkins, Datadog

 Our promise to you…
 

•    We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts! 

•   We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!). 

•   We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

Important Footnote

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box.  We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked.  So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!