Cards Industry and Change Specialist

Team

Location Holborn Office

County Central London

Ref # 23047

Closing Date 18-May-2025

We have been awarded the “Most Loved Workplace”! At Metro Bank, people come first – our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities.   

What you will do:
 

•   Assist the Cards Manager in executing card-related projects

•   Translate business needs into technical specifications

•   Initiate technical changes with TSYS and Mastercard that affect card functionality within the payment ecosystem

•   Collaborate with stakeholders to provide card-related guidance and support on projects, ensuring thorough impact assessments on the card platform and operations

•   Serve as the Metro Bank liaison with TSYS, Mastercard, and VocaLink, participating in meetings and business reviews

•   Review TSYS and Mastercard release documentation and compliance mandates, and assess their potential impact on Metro's card offerings

•   Represent Metro Bank's interests in industry card working groups, addressing regulatory changes affecting card products, such as Persistent Debt, CIMS, Gaming and Gambling, and Contactless Transport

•   Submit project requests to suppliers for card product enhancements and modifications

•   Prepare and distribute monthly mandatory management information (MI) reports for external parties (Apple, Pay.UK, Vocalink) to relevant internal stakeholders

 

 And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns.

 What you will need: 
 

• Demonstrated background in financial services, with a focus on retail banking or card issuing operations
• Familiarity with the operation and functions of the TSYS TS2 card platform
• Familiarity with the operations and regulations of major card payment schemes (e.g., Mastercard, Visa).
• Extensive experience in the payments industry, with a strong focus on card payments
• Experience in the management of card payment platforms
• Experience with third party supplier management
• Capable of evaluating card technical bulletins for impact and deriving technical requirements for required modifications
• Familiarity with EMV chip personalization

 

 Our promise to you…
 

•    We believe in “one in, one up” at Metro Bank, growing our own and promoting from within. That is why we are looking for YOU! An AMAZEING colleague to move into this FANtastic new role!

•    We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts! 

•   We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!). 

•   We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

Important Footnote

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box.  We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked.  So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!