Team Contact Centre
Location Ilford Contact Centre
County Essex
Ref # 14835
Closing Date 23-Sep-2022
At Metro Bank we are looking for Apprentice Customer Service Advisors who can display an outstanding attitude towards learning and provide genuinely professional and amazing customer service. Our Contact Centre colleagues focus on the customer all the time, every time, because they care about our customers, and we get rid of any stupid bank rules that get in the way of them doing that. We also support all colleagues in our Contact Centre through the ‘Professional Banking Certificate’ an amazing qualification that is industry recognised by the Chartered Banking Institute.
• Working on the phone and handling customer inquiries such as: balances, making payments, internet banking, card management, using our mobile app
• Finding solutions for customers and advising them on our services
Important Footnote Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!
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