Collections Specialist - Asset Finance
Team
Location Guildford Office
County Surrey
Ref # 4352
Closing Date 26-Jan-2018
• Exploring repayment solutions with the customer, making sure you are doing this in the best interests of both the customer and the bank
• Writing letters to customers confirming their arrangements to pay monies owed
• Creating reports for the wider Asset Finance team which detail outstanding payments and arrangements made with customers
• Liaise with external parties such as outsourced debt recovery companies, trace agents and third party debt management companies
• Action Court Orders efficiently within regulatory timeframes; ensuring compliance and regulations are followed
• Working closely with internal stakeholders to manage account closures and debt write off
• Responding to internal and external customers quickly and professionally
• Prepared to stick at something – we get nervous if someone has jumped from job to job
• Able to work and learn quickly in a fast paced, fun and dynamic environment
• Experience of speaking with customers on the telephone in a similar environment
• Excellent organisational skills and the ability to prioritise workload and meet strict deadlines
• Be able to assess the affordability of repayments for customers
• Ideally you would have worked in a similar role within an Asset Finance team previously, this will help you to understand the potential risks to customers in this industry
Thanks for reading our job advert. We do our very best to bring to life what it’s like working as part of the team at Metro Bank. We also know that sometimes some candidates (especially women, research tells us) may be put off applying for a job unless they think they can tick every box. So if you are really excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… go on… why not give it a whirl? Good luck!
Important Footnote
Share it: