Service Transition Lead

Team IT

Location Holborn Office

County Central London

Ref # 16938

Closing Date 11-Jul-2022

Are you a Service Transition Champion? Can you make sure Service Transition processes are communicated and followed through the IT organisation? Do you have IT operational experience managing large scale/complex infrastructure? If yes, then we may have the role for you. 

As the Service Transition Lead, you will be responsible for the transition management for new projects to be designed for service and successfully delivered to production environment

Depending on the team, most of our roles offer flexible working.

So what would you be doing?...

•Managing the Transition Pipeline by providing regular reporting to demonstrate the states of Transition activities.
•Capturing and developing the Transition Plan and track delays in delivery and potential impacts to wider activities
•Centralise engagement and provide planning and contingency support
•Engaging with the Change Advisory Board on the Transition confidence
•Working with Portfolio Managers, Business SMEs and IT to define an IT support model
•Capturing lessons learnt and build improvements into the transition planning against future projects.
•Assisting in the delivery of all IT change projects in the Bank
•Ensuring a new IT solution is built based as per the design and meet requirements (Resiliency, Security, Monitoring)
•Tracking and maintain Service Models to aid in Configuration Management activities.
•Making Service engagement and considerations are factored into all new Transitions.

You need to be this kind of person…

•Passionate about providing unparalleled levels of service and convenience for customers
Able to work and learn quickly in a fast paced, fun and dynamic environment
•Prepared to stick at something – we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow
Care about doing a great job and exceeding expectations with the quality of what you do

And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns.

We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things…

•Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders
•We need you to understand and operate across different project methodologies (waterfall and agile)
•Naturally, you will articulate considerations which need to be included as part of a Service Transition.
•To be successful in this role we need you to have experience of documenting Service Models, Information flow and solution designs.
•In order to hit the ground running, you will need sound knowledge of IT Service Management (ITIL theory and operationally), the various processes which operate within it and the expectations they seek on a transition.
•You will need excellent stakeholder collaboration skills and experience of end to end project lifecycle

Important Footnote Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box.  We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked.  So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!

#LI-Loveyourjobatlast  #LI-Hybrid

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