Relationship Director - Invoice Finance, Guildford & London

Team

Location Guildford Office

County Surrey

Ref # 2971

Closing Date 24-Nov-2017

Do you want to support businesses to reach their full potential? Do you wow your customers by providing fantastic customer service every time? Have you got a brilliant eye for detail? If so, then being a Relationship Director in the Metro Bank Invoice Finance Team could be the role for you!

Invoice Finance are able to give our customers the opportunity to improve their cash flow to grow and invest in their business. Rather than waiting for an invoice to clear, we can lend them money based on how much the customer is due to pay. As a Relationship Director it is your role to create FANS by supporting and nurturing customer relationships whilst preventing risks to the customer and the bank.

So what would you be doing?...

• Building fantastic relationships with your customers, supporting them with any queries and help that they need
• Providing an amazing customer experience by retaining and expanding your existing relationships, whilst creating new FANS!
• Understanding the individual Invoice Finance needs of the customer, ensuring we maintain the relationship created by the Business Development team
• Carrying out regular reviews for your customers to ensure we are giving them amazing service and that they have access to all of the amazing services that Metro Bank offers
• Digging deep into the customer’s business, looking at any risks to the bank or the customer. Making sure we can be confident in releasing funds to our customers
• Arranging regular one to one’s with our customers, providing a personal touch by visiting the businesses we are nurturing to grow

You need to be this kind of person…

• Passionate about providing unparalleled levels of service and convenience for customers
• Prepared to stick to something - we get nervous if someone has jumped from to job
• Able to learn quickly in a fast paced, fun and dynamic environment

And whilst we always aim to train for skill where possible, on this occasion we are looking for someone is already able to do all of these wonderful things...

• Knowledge of the Invoice Finance process, particularly for medium to large sized businesses
• Experience of identifying and meeting customer's Invoice Finance needs whilst resolving complex queries
• Able to build amazing relationships with colleagues and customers so that we make the right decision for our customers every time
• Flexibility will be key for this role, you will need to travel to our Guildford office two days per week and work in our Holborn offices two to three days per week

• This role is regulated by the Financial Conduct Authority (FCA) under the Senior Managers and Certification Regime. This means that If you are successful in your application, we are required to carry out additional checks that will be repeated annually while you are in this role. For more information you can visit the FCA website or ask your recruiter who can explain further.

Important Footnote

IMPORTANT FOOTNOTE;
Thanks for reading our job advert. We do our very best to bring to life what it’s like working as part of the team at Metro Bank. We also know that sometimes some candidates (especially women, research tells us) may be put off applying for a job unless they think they can tick every box. We also know that diverse teams really are the best teams! So whoever you are, if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… go on… why not give it a whirl? Good luck!

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