Mortgage Operations Team Leader
Team
Location Holborn Office
County
Ref # 2385
Closing Date 23-Mar-2017
• Coaching the team to ensure that MCOB (Mortgage Conduct of Business) is understood and followed
• Take bump ups from the team and be a real expert for mortgage operations, taking ownership on Customer, RM, Broker and Solicitor queries
• Support other Team Leaders and the wider department with all matters relating to the mortgage life cycle
• Monitor, manage & report on tasks and workflow for the team and ensuring that data is accurate
• Passionate about providing unparalleled levels of service and convenience for customers
• Prepared to stick at something – we get nervous if someone has jumped from job to job
• Able to work and learn quickly in a fast paced, fun and dynamic environment
• Ideally you will have experience of using DPR or other origination systems
• An operations background, passionate about process and the ability to make improvements to our customer experience
• An experienced and confident leader, the ability to support and guide colleagues on all matters relating to the underwriting and completion of mortgages
• Experience of delivering decisions on enquiries and new applications
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