Do you want to support businesses to reach their full potential? Are you able to identify the specific needs of customers? Would you be able to wow a portfolio of customers? If so, then being a Commercial Relationship Manager at Metro Bank could be the role for you!
Depending on the team, most of our roles offer flexible working.
So what would you be doing?...
• You need to have knowledge of commercial lending and an in-depth understanding of the products and services we offer
• You will need to be an excellent relationship manager, providing AMAZEING customer service through excellent interpersonal skills
• You will also need to have an understanding of Know Your Customer (KYC) & Anti Money Laundering (AML) requirements as well as Treating Customers Fairly (TCF), our customers come first! This is a key component of the role so a firm understanding with managing difficult situations and conversations will be needed.
• You will be responsible for managing a portfolio with the number of customers expected to range between 150-200.
• You will be responsible in managing all aspects of the Banks credit process across your portfolio which will include writing credit papers, supporting your recommendation/decision both for new applications and existing facilities. Writing, reviewing and submitting credit applications for both new prospects and from existing portfolio(s) for underwriting. You need to have a firm understanding of trading businesses, be able to engage with our Underwriters directly.
• You need to have a firm understanding of trading businesses, be able to engage with our Underwriters directly
• You have no direct line management but play a key role in ensuring Commercial Analysts provide excellent delivery through workflow management and support others within the team when necessary.
• Working closely with your colleagues in the wider Commercial Team to make sure we give amazing service to all of our customers
You need to be this kind of person…
• Passionate about providing unparalleled levels of service and convenience for customers
• Able to work and learn quickly in a fast paced, fun and dynamic environment
• Prepared to stick at something – we wonder what might be the issue if someone has jumped from job to job as we want people who are prepared to learn and grow
• Care about doing a great job and exceeding expectations with the quality of what you do
And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns.
We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things...
• We believe in “one in, one up” at Metro Bank, growing our own and promoting from within. That is why we are looking for YOU! An AMAZEING colleague to move into this FANtastic new role!
• Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders
• Knowledge of the commercial lending process
• Experience of identifying and meeting customer's commercial banking needs whilst resolving complex queries and transactional banking requirements
• Able to build amazing relationships with colleagues and customers so that we make the right decision for our customers every time
• We are looking for colleagues who want to revolutionise banking by turning customers into FANS!
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